Privacy Policy

1. Information We Collect

When you contact us, schedule a service, or fill out a form on our website, we may collect the following information:

• Your name and contact details, including phone number and email address
• Your service address in Abilene or Taylor County
• Information about the appliance issue you are reporting
• Preferred service times and scheduling details
• Payment information processed at the time of service

We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, and pages viewed, through standard website analytics tools.

2. How We Use Your Information

We use the information you provide to:

• Schedule and complete your appliance repair service
• Contact you regarding your appointment, quote, or service updates
• Provide customer support and respond to inquiries
• Process payment for services rendered
• Improve our website and services based on usage patterns
• Send occasional service reminders or promotional offers, where you have not opted out

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• With home warranty providers, when you request that we coordinate billing on your behalf
• With parts suppliers, where necessary to source a specific replacement part for your repair
• With service providers who assist us in operating our business, such as payment processors or scheduling software, under appropriate confidentiality obligations
• When required by law, court order, or to protect the rights, property, or safety of Abilene Appliance Repair Co., our customers, or others

4. Data Security

We take reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though this may affect certain features of our website.

6. Your Choices

You may request to review, update, or delete the personal information we hold about you by contacting us directly using the information below. If you no longer wish to receive promotional communications from us, you may opt out at any time by replying to any message or contacting us directly.

7. Children’s Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

8. Third-Party Links

Our website may contain links to third-party websites, including home warranty providers and review platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: